Privacy & Data Protection Policyسياسة الخصوصية وحماية البيانات

Mazar is an e-marketplace platform that allows users to list, sell, buy, communicate, and manage orders within the platform. Mazar operates as an intermediary platform between sellers and buyers, and may provide related services such as electronic payment, delivery, customer support, and user protection.

We may collect the following data depending on your use of the platform:

• Account data: name, phone number, email address, password, profile picture, and any data you provide when creating or updating your account.
• Seller data: product and listing data, description, price, photos, condition, pickup location, and sales history.
• Buyer data: order data, delivery address or location, contact number, and purchase history.
• Payment and transfer data: we may request bank account details from the seller for the purpose of transferring sale proceeds. This data is used only for financial transfers or related operational and legal requirements.
• Verification data: a seller may choose to upload an ID card or suitable document to obtain a "Verified Seller" badge. This is optional, and used only to verify the seller and build trust on the platform.
• Communication data: in-app conversations, support requests, reports, complaints, or any communication with the Mazar team.
• Usage data: device data, operating system, browser type, access time, pages or sections used, and security logs needed to protect the platform and improve the service.

We use your data for the following purposes:

• Creating and managing your account.
• Enabling sellers to post products and manage listings.
• Enabling buyers to search, purchase, and communicate.
• Fulfilling orders and tracking their status.
• Processing payments and transferring seller proceeds.
• Coordinating delivery between seller and buyer.
• Providing customer service and technical support.
• Verifying sellers who request the "Verified Seller" badge.
• Reducing fraud or misuse of the platform.
• Improving user experience and developing Mazar's services.
• Sending notifications related to your account, orders, security, or services.
• Complying with legal or regulatory requirements when necessary.

Payments may be processed through approved payment providers or specialized third parties. Mazar does not store sensitive bank card data within its systems; payment data is handled according to the systems of the payment provider used.

A seller may be required to provide bank account details so Mazar or its payment provider can transfer sale proceeds. This data is used solely for financial transfers, and is not shared except with parties necessary to complete the transfer or where there is a legal obligation.

Mazar may offer a "Verified Seller" option for sellers wishing to build trust in their account. To obtain this badge, a seller may be asked to provide a verification document such as an ID card.

Uploading a verification document is optional at the current stage, and this data is used only for verification, user protection, fraud prevention, or legal compliance when necessary.

Mazar does not currently use any biometric verification or automated facial matching.

We may share some of your data, only to the extent necessary to operate Mazar's services, with:

• Payment service providers.
• Delivery service providers.
• Cloud hosting and technical service providers.
• Messaging and notification service providers.
• Support, analytics, or security service providers.
• Competent authorities, where there is a legal request or regulatory obligation.

Mazar does not sell user data to any third party.

Mazar may use cloud and technical service providers to operate the platform and store and secure data. Some of these services may be located inside or outside the Sultanate of Oman.

If your data is processed or stored outside the Sultanate of Oman, this is done for the purposes of operating, improving, and protecting the platform, with appropriate measures such as encryption, access restriction, and permission management.

By using the platform, you agree to the processing of your data using cloud and technical service providers inside or outside the Sultanate of Oman, in accordance with applicable laws.

We use technical and organizational measures to protect your data, including:

• Encrypting data during transmission.
• Protecting stored data according to its nature.
• Restricting data access to authorized persons only.
• Using defined administrative permissions.
• Monitoring unusual activity when necessary.
• Maintaining records that help protect the platform.
• Reviewing and developing security procedures as the platform grows.

However, no digital platform can guarantee complete protection. We work to minimize risk and continuously improve our security.

We retain your data as long as your account is active, or as long as the data is necessary to provide the service or fulfill legal, operational, or accounting obligations.

We may retain certain data after account deletion if it relates to previous orders, payments, disputes, reports, fraud prevention, or legal requirements.

You have the right, in accordance with applicable laws, to request:

• To know what data we hold about you.
• Correction of your data if inaccurate.
• An update to your data.
• Deletion of your data, where legally possible.
• Withdrawal of your consent, in cases that depend on consent.
• A copy of your data.
• To object to certain uses of your data, where legally available.

You can submit your requests through the contact details at the end of this policy.

We may send you notifications or messages related to your account, orders, sales or purchases, delivery, security, or support.

We may also send marketing messages or special offers after obtaining your consent where required. You can opt out of marketing messages while important operational messages related to the service will continue to be sent.

Mazar may use cookies or analytics tools to improve platform performance, understand usage patterns, measure engagement, and protect the platform from abnormal use.

You can control some cookie settings through your browser or device; disabling some of them may affect your experience.

Mazar is not directed at children. If we determine that an account was created by a person who does not have the legal capacity to use the platform, we may restrict or delete the account as appropriate.

The platform may contain links or services belonging to external parties, such as payment or delivery providers. When using these services, the privacy policies of those parties may apply to you.

We may update this policy from time to time as Mazar's services evolve or legal or operational requirements change. The updated version will be published in the app or website, and your continued use of the platform after an update is considered acceptance of the updated policy.

For any inquiry or request, you can contact us via:

• Email (Legal): legal@mazarapp.com
• Email (Support): support@mazarapp.com
• Website: mazarapp.com
• Address: SME Authority Office, Al Khuwair, 18 November Street, Muscat, Oman