Terms of Sale & Purchaseشروط البيع والشراء

Mazar is an e-marketplace platform between users, acting as an intermediary that helps sellers and buyers complete transactions through tools such as product listing, communication, payment, delivery, order tracking, and support.

Products displayed on the platform are owned by sellers, unless otherwise stated. Mazar is not the original seller of products posted by users.

When listing a product, the seller agrees to:

• Select the appropriate category.
• Write a clear, accurate description.
• Clearly state the price.
• Accurately describe the product's condition.
• Add real photos that match the product.
• Disclose any material defects or notes.
• Not display prohibited, counterfeit, or unlawful products.

Mazar reserves the right to edit, reject, or remove any listing that violates policies, is unclear or misleading, or may cause harm to users.

The seller determines the product price; other fees may be added, such as delivery fees, service fees, or any platform commission where applicable.

The price and available fees are disclosed to the buyer before completing the order, wherever possible. Fees may vary depending on the type of service, delivery location, payment method, or applicable promotions.

When a buyer orders a product, the order may go through stages including payment, seller confirmation, product preparation, handover to the delivery company, delivery, and order completion.

An order may be cancelled if the seller does not confirm it within the specified period, if the product is found to be unavailable, or if there is a problem with payment, delivery, or a policy violation.

Mazar may provide electronic or other payment methods as available. When paying through the platform, the amount may be held or processed pending order completion, in accordance with the platform's and payment provider's mechanism.

Neither the seller nor the buyer may circumvent the platform's payment system where the transaction requires payment through Mazar.

After the order is completed, the product delivered, and with no pending dispute or issue, the seller's proceeds will be transferred according to the mechanism and timeframe determined by Mazar.

Any commissions, service fees, or other disclosed fees may be deducted before the proceeds are transferred.

Mazar reserves the right to suspend or delay the transfer of proceeds where there is a dispute, report, suspected fraud, return request, or legal obligation.

Mazar or its partners may provide delivery services between seller and buyer. Delivery cost and expected duration vary depending on location, order type, and service provider.

The seller agrees to prepare and hand over the product according to specified instructions. The buyer agrees to provide an accurate address and receive the order at the appropriate time.

Mazar is not liable for delays resulting from inaccurate data provided by a user, or circumstances beyond its control such as weather conditions, congestion, inability to access the location, or delivery-provider circumstances.

The buyer must inspect the product on receipt, or within the period specified by Mazar, to report any issue.

If the buyer receives a product that differs from the description, is damaged, or clearly does not match what was displayed, they must notify Mazar within the specified period and provide appropriate photos or evidence.

Returns or refunds may be accepted in the following cases:

• Receipt of a product different from the description.
• Receipt of a damaged product, or one with a defect not disclosed in the listing.
• Non-delivery of the product to the buyer.
• Order cancellation before completion, in accordance with the platform's mechanism.
• Any other case Mazar determines warrants a return or refund based on the order's circumstances.

Returns may not be accepted in the following cases:

• The buyer changed their mind after receiving the product, and the product matched the description.
• The product was used or damaged after receipt.
• Packaging or accessories were removed in a way that affected its condition.
• The product belongs to a category that does not accept returns for health, safety, or product-nature reasons.
• The issue was not reported within the specified period.

Mazar reviews each case based on available evidence, such as photos, conversations, delivery data, and the product description.

If a disagreement occurs between seller and buyer, either party may file a report or request assistance from Mazar.

Mazar may review order details, in-platform conversations, photos, payment data, and delivery data to make an appropriate decision.

Mazar's decision in operational disputes is based on the information available to it, and does not prevent either party from referring to the competent authorities if they wish to do so.

It is not permitted to display or sell products that violate the law or Mazar's policies, including counterfeit, illegal, or hazardous products, or those requiring special licenses that are unavailable.

Mazar reserves the right to remove any product, cancel any order, or suspend a seller's account if a violation is found.

The seller is responsible for:

• The accuracy of the product description.
• Owning, or having the right to sell, the product.
• The product's condition and quality.
• Delivering the product in a timely manner.
• Not selling counterfeit or prohibited products.
• Cooperating in resolving any issue related to the order.

The buyer is responsible for:

• Reading the product details before purchasing.
• Confirming the price and fees before payment.
• Providing an accurate address and contact details.
• Receiving the order at the appropriate time.
• Reporting any issue within the specified period.
• Not misusing the return or dispute system.

An order may be cancelled by Mazar, the seller, or the buyer, depending on the order's status and applicable policies.

Mazar may cancel an order if the product is found unavailable, there is a clear error in price or description, a payment issue, a policy violation, or suspected fraud.

Mazar may provide offers, discounts, or promotional services for a limited period. These offers are subject to their specific terms, and Mazar reserves the right to modify or cancel them at any time for operational reasons or in cases of misuse.

Mazar seeks to organize sale and purchase transactions and reduce risk, but does not fully guarantee the quality of every product or the behavior of every user.

Mazar is not liable for any agreement made outside the platform, any inaccurate data provided by a user, any damage resulting from product misuse, or any dealings conducted outside Mazar's systems.

The Terms of Sale and Purchase may be updated from time to time. The updated version will be published in the app or website, and continued use of the platform after an update is considered acceptance of the new terms.

For any inquiry or request, you can contact us via:

• Email (Legal): legal@mazarapp.com
• Email (Support): support@mazarapp.com
• Website: mazarapp.com
• Address: SME Authority Office, Al Khuwair, 18 November Street, Muscat, Oman