Terms of Useشروط الاستخدام

In these terms, the following words have the meanings set out below:

• Mazar: the e-marketplace platform that allows users to sell, buy, communicate, and manage orders.
• User: any person who uses the platform, whether a seller, buyer, or browser.
• Seller: the user who posts a product for sale on the platform.
• Buyer: the user who buys or attempts to buy a product on the platform.
• Product: any item or good offered for sale on the platform.
• Order: a purchase transaction made or initiated through the platform.

Mazar is an intermediary platform that helps sellers and buyers complete sale and purchase transactions in an organized manner. Mazar may provide tools for communication, payment, delivery, order management, ratings, support, and user protection.

Unless otherwise stated, products displayed on the platform are owned by sellers, not Mazar. The seller is responsible for the accuracy of the product data, its condition, photos, price, and their right to sell it.

You must have full legal capacity to use the platform, or use it with guardian consent where legally required.

When creating an account, you must provide accurate and up-to-date information. You are responsible for keeping your account and password confidential, and for any activity carried out through your account.

Mazar reserves the right to refuse to create an account, or to suspend or close any account, if a violation of these terms or misuse of the platform is found.

When using Mazar, you agree to:

• Provide accurate, non-misleading information.
• Use the platform for lawful, legitimate purposes only.
• Not post prohibited products or those that violate laws or Mazar's policies.
• Not use the platform for fraud, deception, or to harm others.
• Not post offensive or inappropriate content, or content that violates the rights of others.
• Not attempt to hack the platform, disrupt its services, or misuse its systems.
• Cooperate with Mazar when additional information is requested for verification, dispute resolution, or user protection.

The seller agrees to:

• Display products they own or have the right to sell.
• Write a clear, accurate product description.
• Upload real photos that match the product.
• Accurately state the product's condition (new, used, or refurbished).
• Not display prohibited, counterfeit, or unlawful products.
• Adhere to the price and terms stated in the listing.
• Cooperate in delivering or preparing the product for delivery in a timely manner.
• Not circumvent the platform to complete external transactions where this violates Mazar's policies.

The buyer agrees to:

• Read the product description and condition before purchasing.
• Confirm order details, price, and delivery fees before payment.
• Provide accurate contact and delivery information.
• Receive the order at the agreed time and place.
• Not misuse the return, reporting, or dispute system.
• Communicate respectfully with sellers and the Mazar team.

Mazar reserves the right to prohibit or remove any product that violates laws or platform policies, including but not limited to:

• Illegal products.
• Counterfeit products or those infringing intellectual property rights.
• Weapons, hazardous, or prohibited materials.
• Medicines or restricted substances without a license.
• Offensive or inappropriate products.
• Any product Mazar deems harmful to users, the platform's reputation, or in violation of law.

Mazar may update the list of prohibited products from time to time.

Any content you post on Mazar — photos, text, product descriptions, messages, or reviews — must be lawful, non-misleading, and must not infringe the rights of others.

By posting content on the platform, you grant Mazar the right to use and display it within the platform, or in campaigns related to operating the service, to the extent necessary to provide, market, and improve Mazar's services.

Mazar may provide a means of communication between seller and buyer. This must be used respectfully and solely for the purpose of buying and selling.

Mazar reserves the right to review certain communications when necessary for security, dispute resolution, fraud prevention, or enforcement of these terms, in line with the Privacy Policy and applicable laws.

Mazar may request additional information from certain users to verify identity, account, or activity — particularly for sellers, payments, disputes, or suspected misuse.

Some sellers may receive a "Verified Seller" badge after providing appropriate verification data. This badge does not represent a full guarantee from Mazar regarding the product or seller, but indicates that the seller has provided verification data reviewed under Mazar's procedures.

Mazar may charge fees or commissions on certain services, such as completed sales, featured listings, delivery, or other additional services.

Any fees or commissions will be disclosed to the user before completing the transaction, where required. Mazar reserves the right to adjust fees or introduce paid services in the future, with disclosure on the platform.

Mazar reserves the right to suspend, restrict, or close a user's account, delete a listing, or cancel an order if there is evidence of:

• Violation of these terms.
• Inaccurate or misleading data.
• Fraudulent or suspicious activity.
• Misuse of the platform.
• Violation of laws or the rights of others.
• Potential harm to users or the platform.

Mazar works to provide a safe, organized experience, but does not guarantee that every product, seller, or buyer will be entirely free of errors or risk.

Mazar is not liable for any loss or damage resulting from inaccurate information provided by a user, misuse of the platform, agreements made outside the platform, or circumstances beyond its control.

All trademarks, logos, designs, text, interfaces, systems, and content owned by Mazar are protected and may not be copied or used without prior approval.

Users may not use Mazar's name, trademark, or related content in a way that implies a partnership or official endorsement without permission.

Mazar may amend these terms from time to time. The updated version will be published in the app or website, and continued use of the platform after the amendment is considered acceptance of the new terms.

These terms are governed by the laws applicable in the Sultanate of Oman. In the event of any dispute, an amicable resolution will be sought first; if this is not possible, the matter will be referred to the competent authorities in the Sultanate of Oman.

For any inquiry or request, you can contact us via:

• Email (Legal): legal@mazarapp.com
• Email (Support): support@mazarapp.com
• Website: mazarapp.com
• Address: SME Authority Office, Al Khuwair, 18 November Street, Muscat, Oman